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The ongoing maintanence of both the management system and the quality of staff performance is achieved through a number of interlocking features.
Monitoring of system performance in line with well laid out service profile, policies and procedures
- Referral management system
- Service capacity profile
- Appropriate referral guidelines
- Service exclusion criteria
- Waiting list policy
- Assessment policy
- Letters to clients
- Letters to referrers
- Discharge policy
Separate system of clinical supervision
As a general principle managers should not provide clinical supervision as this is a form of dual relationship which can be unhelpful. They should however ensure that all staff are adequately supervised by appropriately trained and experienced personnel. Each service should have a clear Clinical supervision policy.