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The ongoing maintanence of both the management system and the quality of staff performance is achieved through a number of interlocking features.

Monitoring of system performance in line with well laid out service profile, policies and procedures

  • Referral management system
  • Service capacity profile
  • Appropriate referral guidelines
  • Service exclusion criteria
  • Waiting list policy
  • Assessment policy
  • Letters to clients
  • Letters to referrers
  • Discharge policy


Separate system of clinical supervision

As a general principle managers should not provide clinical supervision as this is a form of dual relationship which can be unhelpful. They should however ensure that all staff are adequately supervised by appropriately trained and experienced personnel. Each service should have a clear Clinical supervision policy.


Regular Individual Performance Reviews

See also

References

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